Navigating Difficult Conversations
How You Will Benefit
Difficult conversations are inevitable in any workplace. Those conversations can create
unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.
You can’t avoid these kinds of conversations, but you can learn how to handle them more effectively. Developing the ability to handle these challenges will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities.
Course Objectives
Successful completion of this course will increase your ability to:
• Understand the nature of difficult conversations and what it takes to handle them.
• Identify the seven stages of handling difficult conversations.
• Use empathy in a way that minimizes negative responses and strengthens relationships.
• Apply best practices for preparing, initiating, and delivering the conversation.
• Discover how to generate solutions and bring the conversation to a close.
Key Topics Covered
This course explores the following subjects in depth:
• Types of conversations people find difficult to carry out and the reasons why their difficult.
• Essential questions to consider before carrying out the conversation.
• Using empathetic language to establish trust and understanding.
• Key methods for getting the conversation off on a good start.
• Techniques for delivering the message tactfully, respectfully, and productively.
• Best practices for listening and responding.
• Common types of difficult responses and strategies for coping with them.
• How to generate alternatives and solutions.
• Guidelines for bringing closure to the conversation and tips for following up on the conversation, as well as your own skills.
***Please Note***
Session Registration & Payment
- All attendees must be registered and paid for the session. Registration for each person in the room is mandatory regardless of whether the session is held onsite or virtually.
- Due to exchange rate complications, all pricing is in USD regardless of the class location.
- Eventbrite fees include a charge of $0.99 per transaction plus a small credit card processing fee.
Session Materials & Requirements
Materials – All necessary class materials will be provided. Virtual sessions will include free digital-only materials for the pre-registered attendee.
Virtual Sessions:
- A functioning camera and microphone are required for participation.
- Please ensure these are working prior to the event.
Onsite Sessions:
- A valid photo ID is required upon check-in.
- Registration ticket is not needed.
Cancellation, Refund, and Transfer Policy
- Cancellations, refunds, or transfers must be completed no later than 10 business days before the class date.
- Substitutions of attendees from the same company are permitted up to the morning of the class.
- Weather Cancellations – In the event that Honda is forced to close due to weather conditions, any on-site class that starts the day of a plant closing will be rescheduled. To find out the operation status please call the phone number listed on your registration confirmation or one of the numbers below.
Communication
- You will receive an email reminder from Eventbrite 24–72 hours prior to your class. If you do not receive this confirmation, please contact us immediately as your class details may have changed.
*All policies are subject to change; please review them prior to each session.