Foundational Leadership: Supervisor Comm. & Accountability at Work – HSO
Module 1 – Supervisor Communication Skills
How You Will Benefit
Being a supervisor means taking on a lot of responsibility. Delegating, disciplining, moving the company forward and promoting key workers just scratches the surface of a supervisor’s responsibility. Therefore if there is a disconnect between a supervisor and his or her employees, there is a huge cost to pay in productivity, team-building and communication.
According to an infographic at officevibe.com, three out of four employees think that their boss is the worst and most stressful aspect of their job. In addition, bad bosses cause companies to spend an estimate $360 billion each year in healthcare! Bad bosses also cause employees to be less productive.1
This course will teach you how to be a relatable, respectable and dependable supervisor able to keep all aspect of your team in-check. As a result, you will be able to have a clear direction, meet your employee’s needs, handle difficult conversations with ease, and boost your assertiveness as a boss.
Course Objectives
Successful completion of this course will increase your ability to:
· Identify the characteristics of assertive behavior and include them in your interactions.
· Ask directly for what you need without being aggressive.
· Confront problem behaviors successfully.
· Create equitable compromises with employees and peers.
· Hold others accountable.
· Manage conflicts to achieve productive outcomes.
· Deal with difficult people effectively.
Key Topics Covered
This course explores the following subjects in depth:
· Developing emotional awareness
· Understanding your level of assertiveness
· Establishing credibility and trust
· Anticipating typical responses to confrontation
· Understanding the escalation process
· Handling specific difficult personality types
Module 2 – Accountability at Work
How You Will Benefit
Picture a workplace where mistrust is the norm, employees are concerned with protecting their reputations, and teams seek to defend their “turf” and often fail to keep their promises.
A Gallup poll estimates that the cost of lost productivity from unaccountable and disengaged employees is between $287 and $370 billion per year.
Now, picture a workplace where trust is unquestioned, commitments are clear, personal responsibility is high, people take ownership of problems, and mistakes are treated as opportunities to improve rather than reasons to blame. This is a culture of accountability—the cornerstone of a positive work environment.
Benefits of Accountability
A workplace with high accountability breeds:
· Increased efficiency and productivity
· More participation and involvement
· Increased feelings of competency
· Increased sense of commitment
· Higher morale and satisfaction
Course Objectives
Successful completion of this course will increase your ability to:
· Identify the benefits of accountability and the areas in which it is most important.
· Recognize the components for building personal accountability.
· Recognize the components for encouraging mutual accountability.
· Overcome obstacles to accountability.
· Engage in conversations that resolve broken agreements and lead to a greater commitment to expectations in the future.
Key Topics Covered
This course explores the following subjects in depth:
· Where to focus accountability efforts.
· The four traits and behaviors that help to establish trust.
· How to seek and act on feedback.
· How to learn from mistakes.
· Overcoming attitude and organization-based obstacles.
· The five steps to creating a culture of mutual accountability.
· Creating, and effective implementation of, accountability agreements.
· Ways to surface and resolve conflicts.
· How to have proactive and reactive conversations that help to restore trust.
***Please Note***
Session Registration & Payment
- All attendees must be registered and paid for the session. Registration for each person in the room is mandatory regardless of whether the session is held onsite or virtually.
- Due to exchange rate complications, all pricing is in USD regardless of the class location.
- Eventbrite fees include a charge of $0.99 per transaction plus a small credit card processing fee.
Session Materials & Requirements
Materials – All necessary class materials will be provided. Virtual sessions will include free digital-only materials for the pre-registered attendee.
Virtual Sessions:
- A functioning camera and microphone are required for participation.
- Please ensure these are working prior to the event.
Onsite Sessions:
- A valid photo ID is required upon check-in.
- Registration ticket is not needed.
Cancellation, Refund, and Transfer Policy
- Cancellations, refunds, or transfers must be completed no later than 10 business days before the class date.
- Substitutions of attendees from the same company are permitted up to the morning of the class.
- Weather Cancellations – In the event that Honda is forced to close due to weather conditions, any on-site class that starts the day of a plant closing will be rescheduled. To find out the operation status please call the phone number listed on your registration confirmation or one of the numbers below.
Communication
- You will receive an email reminder from Eventbrite 24–72 hours prior to your class. If you do not receive this confirmation, please contact us immediately as your class details may have changed.
*All policies are subject to change; please review them prior to each session.