Peer Today, Boss Tomorrow
How You Will Benefit
In addition to dramatic change, new managers frequently struggle to balance their old coworker relationships with their new management responsibilities. Designed to help participants make a successful transition from “coworker” to “manager” or “supervisor,” Peer Today, Boss Tomorrow presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they’re likely to encounter as they assume their new role.
Through the four strategies presented and applied in this program, participants will have the opportunity to learn:
What it means to accept the responsibilities of their new role.
How to exercise their abilities to set clear boundaries.
The value of strengthening their communication skills.
The importance of taking thoughtful and strategic action.
Course Objectives
Participants will also learn how to address these common situations:
Overcoming the fear of lost friendships and lost rapport
Disciplining a former peer
Managing coworkers who are older
Enforcing a policy the individual may have personally broken prior to becoming a manager
Avoiding the appearance of favoritism
Keeping confidential information confidential
Admitting mistakes in a way that builds trust and credibility with former peers (and all direct reports)
Emotional Intelligence
How You Will Benefit
Motivated business professionals are looking for every edge to be successful in the workplace. Naturally, many develop expertise in technical or task-oriented skills in order to enhance their careers. However, those who have a high level of awareness and control over their emotions, and use their emotions to connect with others and develop positive relationships, will find even greater success in the workplace.
This soft skill is known as emotional intelligence, and it is an essential element in the business world, especially in high-stress environments. If you are unable to control your emotions, they can preoccupy your thoughts and interfere with your ability to evaluate a situation objectively. On the contrary, knowing what triggers your emotional responses and understanding how to exercise self-control over them enables you to confront difficult issues and manage change with clarity and composure.
This program is designed to provide you with the knowledge and tools to develop your emotional intelligence. You’ll learn how to avoid self-sabotaging outcomes by altering how you perceive and respond to emotionally-charged situations. In addition, you’ll improve your ability to resolve conflict constructively, create a productive work environment, build and mend relationships, and bounce back from setbacks and disappointment.
Course Objectives
This course will help you to:
· Manage your emotions by recognizing how thoughts and emotions are connected.
· Improve your self-control by identifying physical cues that indicate your emotions may be taking over.
· Discover how emotional intelligence can help you develop more positive relationships at work and a more optimistic outlook.
· Learn how to use assertive communication to express your needs and feelings appropriately.
· Explore how to use emotional intelligence to bounce back from setbacks.
Key Topics Covered
This course explores the following subjects in depth:
· How to develop your self-awareness by discovering how thoughts drive feelings and recognizing your physical cues that emotions are arising.
· Learning to prevent emotional-hijacking by using techniques for collecting your thoughts.
· How to develop more positive relationships with others at work through empathy.
· Improving communication by building assertiveness skills.
· Using your emotions as a tool to improve the process of conflict resolution.
· Responding more quickly and positively to changing priorities and situations.
· Keeping your composure and staying focused in stressful or high-pressure situations.
· How to reframe thinking, change perspective, and bounce back from setbacks.